Customer Follow-Up Pro

Turn abandoned carts into completed orders and drive repeat sales with Customer Follow-Up Pro! 🚀

Cart abandonment is one of the biggest profit leaks in e-commerce. While basic native modules send only a single standard email, this advanced version elevates automated email marketing with a high-converting multi-step recovery sequence.

How the 3-Step Automated Cart Recovery Funnel works:

• Step 1 (Friendly Follow-Up): Dispatches hours after cart abandonment (e.g., 2 hours) with a helpful reminder, with or without discounts.

• Step 2 (Incentive Offer): Triggers a few days later (e.g., 2 days) with a tailored coupon code (percentage, fixed amount, or free shipping).

• Step 3 (Last Chance Urgency): Sends a final reminder notifying the customer that their saved cart and voucher are expiring soon, maximizing urgency.

Complete Customer Lifecycle Automation:

• Re-Order Sequences: Automatically encourages recent buyers to return within X days by offering post-purchase vouchers.

• VIP Best Customers: Rewards high-value spenders who exceed spending thresholds over the last 90 days.

• Win-Back Inactive Buyers: Re-engages dormant customers who haven't ordered in X days with automated "We miss you" incentives.

Advanced Back-Office Controls:

• Customer & Category Exclusions: Easily exclude B2B/wholesale customer groups or sensitive product categories from automated sequences.

• Cart Value Thresholds: Ensures recovery vouchers are only issued for carts exceeding your target minimum order value.

• Built-in ROI Dashboard: Track emails delivered, converted orders, revenue generated, and conversion rates directly in your back office.

• Database Maintenance: Automatically cleans up expired discount codes generated by the module to keep your database lean.

Aquí tienes la traducción completa y profesional al inglés de las Opciones del Administrador (Back-Office View):

🛠️ Back-Office Configuration Options (Admin View)

The module features an intuitive vertical tab layout with real-time visual synchronization and validation:

• Overview & Architecture Information Tab: Displays a comprehensive breakdown of every section and feature, provides the unique token-secured Cron Job URL, and provides step-by-step instructions to customize email templates.

• Abandoned Carts & Multi-Step Funnel Management:

  • Classic Single-Email Mode: Allows running a traditional single-reminder flow by configuring discount types (percentage, fixed amount, or free shipping), voucher values, validity days, and a minimum cart amount threshold.

  • 3-Step Automated Funnel Sequence: Activates a phased automated sequence (Step 1 scheduled by hours post-abandonment, Step 2 after several days featuring a custom offer, and Step 3 as an urgent last-chance reminder), each with tailored discount rules.

• Post-Purchase & Re-Order Follow-Up: Lets you configure the timeframe following a confirmed order to drive repeat purchases through time-limited voucher codes.

• VIP & Best Customers Loyalty Tab: Defines the cumulative spend threshold over the previous 90 days required for a customer to qualify as a VIP recipient of appreciation coupons.

• Dormant & Inactive Customer Win-Back: Sets the inactivity window (days without placing an order) to trigger automated win-back emails with discount incentives.

• Granular Exclusions Control: Features multi-select fields to exclude entire customer groups (such as B2B or wholesale tiers) and specific product categories from reminder campaigns.

• System Maintenance & DB Optimization: Includes an option to enable automated purging of expired module-generated vouchers on each cron run to keep database tables lean.

• Live Analytics & ROI Performance Dashboard: Tracks consolidated performance indicators in real time (total emails sent, converted orders, total recovered revenue, and conversion rate), alongside an audit log of the 100 most recent dispatches.